Shipping
All orders are processed within 1-2 business days.
Orders are not shipped or delivered on weekends or holidays.
Delivery delays can occasionally occur.
| Shipment method | Estimated delivery time | Shipment cost |
| Fastway Couriers | 2–6 business days | R90 (flat rate) |
Returns
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Refunds
Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return.
If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.
Return Shipping
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
To return the item you purchased, please mail it to:
Pets Oasis
C/O Splosht International Pty. Ltd.
2 Tourmaline Ave, Waldrift, Vereeniging, 1937, South Africa
Contact Us
If you have any questions on how to return your item to us, contact us at:
ph: 0739 694 569
e: sales@splosht.co.za